We connect the dots between customer and experience.
We design, build, and ship software, AI workflows, and digital programmes — for organisations that want senior people on the work.
Core Services
What we do
AI Services
Our lead practice. The full AI lifecycle, end to end.
Web & App Development
We build digital products that work like they should.
Consulting
Senior thinking, applied where it matters.
Business Intelligence
Your data, made answerable.
Content Creation
Content with craft — image, video, copy, immersive.
AI Services
AI that works
AI Readiness Assessments
Know where you stand before you leap
AI Preparation
Laying the groundwork for successful AI adoption
AI Opportunity Identification
Find where AI creates the most value for your business
AI Development
ChatBots, agents, and bespoke AI solutions
AI Change Management
Helping your people embrace the AI transition
AI Compliance
Responsible AI that meets regulatory requirements
Portfolio
Xperiences
Controlled Evolution Website
DCX built the digital platform for Controlled Evolution — a governance-led operational architecture consultancy. The engagement includes the marketing site, a free qualitative diagnostic, and a 58-question paid AI readiness assessment that generates executive-grade PDF reports via the Claude API, gated through PayFast.
Hyundai Cl!ck to Buy
South Africa's first end-to-end online vehicle purchasing platform. DCX built the portal that lets buyers configure, finance, and take delivery of a new Hyundai without setting foot in a dealership — integrated with every major South African bank and the full national dealer network.
Exxaro Website Consulting
DCX led the business analysis and solution design for Exxaro Resources' corporate digital platform — requirements gathering, solution architecture documentation, and project leadership through delivery. The engagement positions DCX's standalone consulting practice alongside its build capability: senior analysts running complex corporate programmes end-to-end.
About DCX
Software, Consulting, and AI — built by senior people who care about how things work.
DCX is a boutique South African consultancy. We design and build mobile and web applications, lead complex digital programmes, and help organisations adopt AI in a way that actually creates leverage rather than chaos. The work spans the full lifecycle — from solution architecture and senior business analysis through to engineering, change management, and release. What sets us apart is who's in the room. Most consultancies sell senior thinking and deliver junior execution. We don't. The same people who scope your project are the people who lead it through delivery. That's the whole proposition: experienced practitioners who stay close enough to the work to be accountable for the outcome. We bring the X-factor every time — but the real difference is felt in the unglamorous parts of a project: the documentation that survives a handover, the architecture decisions that don't bite back in year two, the release that ships clean because someone took change control seriously. That's the consultancy DCX has always been.
Testimonials
What our clients say
“It is with great enthusiasm that I recommend the services of Digital Customer Xperience (DCX). Hyundai South Africa partnered with DCX in 2016 to develop the Hyundai OEM Website and to redevelop it again in 2019. DCX is also our support partner and ensures that the website keeps performing optimally. They're a great team to work with and truly put their customers first in everything that they do. I'd happily recommend the services of DCX to any company.”
Meagan Alexander
Marketing Manager, Hyundai South Africa
“I recommend the services of Digital Customer Xperience (DCX). Hyundai South Africa partnered with DCX to develop the Cl!ck2Buy website, as component of the Hyundai South Africa OEM Website. Cl!ck2Buy is a revolutionary e-commerce solution that allows users to purchase vehicles online. Cl!ck2Buy employs spectacular 360 degree photography to showcase our lovely vehicles, and best of breed integrations with CMS and Dealernet, to facilitate vehicle finance applications. The initiative was a first in South Africa and was launched and executed with great aplomb. DCX also provides the photography services that allows us to showcase our vehicles (inside and out) allowing users to get a complete armchair perspective of the vehicle that they’re interested in. I'm happy to recommend the services of DCX.”
Katleho Mahapa
Senior Marketing Manager, Hyundai South Africa
“Hyundai South Africa partnered with DCX to design and develop the H.A.R.P. (Hyundai Automotive Repair Program) web application. The application serves as a case management tool that facilitates the purchase of Hyundai Panel Parts (by our network of registered Panelbeaters) from our Parts Distribution Network. The application employs Optical Character Recognition (via an integration with DocSumo) to onboard quotes from other Dealer Management Systems. The platform also boasts a world class integration with Microcat, an International Electronic Parts Catalogue, to facilitate new quotes from the ground up. DCX also spearheaded the change management process as well as being our support partner for the platform. I'm happy to recommend the services of DCX!”
Sam Matlhola
Parts Director, Hyundai South Africa
“Ten years is not a milestone you reach by accident. Since 2016, DCX has been a quiet but powerful force behind Hyundai South Africa's digital presence, building, maintaining, and continuously evolving platforms that serve not just our brand, but thousands of customers and hundreds of dealerships across the country every single day. What stands out about the DCX team is not just the technical capability, it is the consistency. The reliability. The fact that when we need something, it gets done. When something breaks, it gets fixed. And when we push for better, they deliver better. We are grateful for all great work they have done for Hyundai, not just as a service provider, but as a trusted extension of our team. Thank you to the entire DCX team.”
Aubrey Ratsoma
Senior Brand Manager, Hyundai South Africa
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